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Digitalization

The rationale

  • The 21st-century digital economy is changing the way we understand and promote economic growth.
  • The public sector plays critical roles in digital transformation in two realms:
    – On the one hand, the public sector acts as a practitioner, using digital transformation to promote public-sector service delivery, sound management practices, and good governance.
    – On the other, the public sector boosts digital transformation in other organizations, especially in firms.
  • The dual roles of the public sector in the digital transformation demand new forms of understanding how the public sector, citizens, and companies and other organizations interact. Designing and implementing meaningful and effective policies requires exploring shared value frameworks.

How to address
the challenges

  • Understanding what digital transformation means for and in the public sector.
  • Raising awareness of the public sector’s role not only as a practitioner of digital transformation but also as a promoter of digital transformation in firms and other organizations.
  • Promoting resources and policies to embark on digital transformation and industry 4.0 practices.
  • Introducing principles and practices of value co-creation in the public sector.
  • Strengthening inter-sectoral synergies and public-private partnerships as co-creation spaces.
  • Launching pilot programs for digital transformation in the public sector.

The Challenges

  • Optimizing the design and implementation of public policies for digital transformation in organizations, especially SMEs.
  • Understanding digital transformation and industry 4.0 as “a must” for companies.
  • Understanding the changing roles and unique needs of stakeholders in relation to defining and implementing public policies for digital transformation.
  • Understanding the balance between horizontal and vertical (sectoral) support policies.
  • Embedding and adapting private sector digital transformation experiences to the public sector, especially with regard to the skills and training needed.
  • Improving value creation in public administrations.

Our products

  • Digital sector and digital economy analysis.
  • Identifying trends in digital transformation & industry 4.0 for organizations, particularly companies.
  • Strategic planning for industry 4.0 promotion
  • Designing and implementing public policy programs for the digital transformation of organizations (especially companies).
  • Benchmarking and best practices in public-sector digital transformation and public policies for digital transformation.
  • Defining digital sector strategies in the public sector.
  • Metrics on digital transformation in the public sector

David GagoDirector

David Gago is Lecturer of Political Economy at Universidad CEU – San Pablo and Researcher on Value Co-creation in Public Services at the University of Alcalá (H2020 CO-VAL Project), where he is exploring digital transformation strategies in the public sector. He has worked as a public policy adviser, especially in areas related to innovation and information society. In this role, he was involved in the design and implementation of a variety of eAdministration programs in Spain. He has worked for the World Bank Group and other organizations on services and innovation projects. He was Director of Analysis and Prospective at the Foundation for Virtual Education (CSEV). David holds a PhD in Economics (Hon. & European Mention) from the University of Alcalá and an MSc in Economics from the University of Warwick.

Complete bio

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