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Training

The rationale

INSERAS offers training to help develop service societies, by improving knowledge and skills and by fostering high-quality innovative services that meet people’s needs. Our training is designed for policy-makers and public administration staff. However, professionals, companies, sector organizations and students are also welcome to participate.

We offer three types of training:

  • Specialized training on INSERAS research areas, in Spain.
  • Personalized training taking place in countries interested in our offerings.
  • Cross-cutting training around a theme combining several topics related to services. See example below.

Example of cross-cutting training around a theme
Theme: INNOVATION IN PUBLIC ADMINISTRATION AND PUBLIC SERVICES
Topics for training under this theme:

  • Public services in the new service economy and new public governance.
  • Value cocreation, co-production with citizens and social innovation.
  • Public-private innovation networks.
  • Innovation in public services and new innovation policies .
  • Transformation of public administrations, ICT and e-governance.
  • Big data for public administration and public services.
  • Employment and skills in public administration.
  • Entrepreneurship and SME-related policies.
  • Innovation in health services and health policies.
  • Innovation in education services and education policies.
  • Smart cities and innovation in services provided by municipalities.
  • Evaluation of public policies.

Luis RubalcabaDirector

Professor of Economic Policy, Department of Economics and Business Administration, University of Alcalá. Previous academic positions include: visiting Fulbright Schuman Scholar at Boston University, (US), distinguished professor at VTT-Tekes (Finland), honorary scholar at the University of Birmingham (UK) and president of the RESER scientific association (European Association for Services Research). Staff positions at international institutions: The World Bank Group, Washington, DC, USA (2012-2016, specialist within the Trade and Competitiveness Global Practice) and European Commission, Brussels, Belgium (2002-2004; policy officer in DG Enterprise and Industry – previously, analyst at Eurostat based in Luxembourg, 1989-1990). He has led projects for some EU governments, business organizations and well as for the European Commission, the OECD, the United Nations, the Inter-American Development Bank and the World Bank Group. In developing economies, he has been working in countries such as Ecuador, Uruguay, Kazakhstan, Dominican Republic, Jordan, and Jamaica. He has published in more than 100 international publications on services.

Complete Bio

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