The rationale

  • The growth of services is deeply changing the characteristics and performance of the labor market and demand for labor and skills requirements. Services will be the core of the future of the labor market for two reasons. On one hand, the growth of service activities could involve labor mismatch and unemployment. On the other hand, services will be the main source of future jobs. Therefore, understanding the labor implications of tertiarization is essential both to prevent labor imbalances and to benefit from new opportunities.

How to address the challenges

  • Understanding how services work and perform in terms of their influence on the main parameters of the labor market.
  • Evaluating current labor policies by identifying international best practices.
  • Analyzing historical employment trends in light of the spread of services to benefit from future employment dynamics.
  • Launching pilot programs for labor policies linked with services.

The Challenges

  • Improving the quantity and quality of our knowledge about services’ labor characteristics and its implications on labor market outcomes and performance.
  • Dealing with the transformative power of service on employment and skills.
  • Using the power of services’ labor influences on labor markets to maximize national employment.
  • Supporting the design and implementation on labor policies to minimize labor frictions.
  • Managing new employment sources linked with services activities.

Our products

  • Diagnosis of services and labor markets.
  • Diagnosis of inclusion in services labor market: gender issues and minorities.
  • International benchmarking and best practices.
  • Advise on statistical analysis of services and the labor market.
  • Prospective analysis.
  • Labor policy evaluation.

Raquel Llorente Heras

Associate Professor in the Department of Economic Analysis: Economic Theory and Economic History of the Autonomous University of Madrid. She is a collaborating researcher in the Institute for Economic and Social Analysis (IAES) at the University of Alcala and member of the Spanish Association of Labor Economics. She has been a fellow researcher at Colchester – University of Essex (UK-2009) and Bonn in IZA – Institute for the Study of Labor (Germany -2007). Her research is focused on several areas related to the labor market, such as tertiarization, advance of new technology, migrants integration and female positioning among others.

SELECTED PUBLICATIONS & REPORTS

  • Iglesias C., Llorente R, and Dueñas D. (2015). Is there less gender inequality in the Service sector? The gender gap in knowledge-Intensive Services in Spain. Social Science Information, 54, 3. September.
  • Iglesias C., Llorente R., and Dueñas D. (2014). International mobility of Spanish Doctorate-Holders. Whats Determinants matters?. Cuadernos de Economía, 37, 103, January-April, 29-44.
  • Iglesias C., Llorente R., and Dueñas D. (2014). Expulsion or confinement? A comparative perspective on occupational segregation by sex in Spain. International Labour Review. 153, 2.
  • Iglesias C., and Gonzalez Fuentes M.(2013). Home ownership as a sign of immigrants’ consumer acculturation: The role of region-of-origin. Journal of Global Marketing.26, 80-97.
  • Iglesias C., Llorente R., and Dueñas D. (2013). Do Information and Communication Technologies Improve the Female Labor Situation? The Impact of ICT on Gender Wage Differences in Spain. In Judie Roselli and Evan Gulick (editores). Information and Communications Technology: New Research. Nova Publishers.
  • Iglesias C., Llorente R., and Dueñas D.(2013). The Returns obtained from International Mobility by Doctorate Holders. Some evidence from Spain. International Journal of Business and Social Science, 4, 12, 51-66.
  • Bryson, J., Rubalcaba, L., and Ström, P. (2012) Services, Innovation, Employment and Organisation: Research Gaps and Challenges for the Next Decade. The Services Industries Journal 32, 4, 641-655.

  • Iglesias C., Llorente R., and Dueñas D. (2010). Job Quality, Job Satisfaction and Services in Spain. Journal of Innovation Economics; 5/1; 145-166.
  • Iglesias C., Llorente R., and Dueñas D. (2010). ICT Employment, Over-education and Gender in Spain. Do Information and Communication Technologies improve the female labour situation?. New Technology, Work and Employment. 25, 3, 238-252.
  • Iglesias C.,and Llorente R.(2007). Sectoral Structure, Qualification Characteristics and Patterns of Labour Mobility in the European Union. The Service Industries Journal; 27, 3-4, April-June; 411-434.
  • Cuadrado JR., Iglesias C., and Llorente R. (2003). Employment Tertiarisation and Emerging New Patterns of Work. The Spanish Case. The Service Industries Journal, 23 / 3 / 125-152 / May.
  • Iglesias C., and Llorente R.(2002). Administrative Simplification and Self-employment. In Felipe Saez (coord.). Impact Evaluation of the European Employment Strategy. European Commision.
  • Iglesias C., and Llorente R.(2002).Employment Creation in Services and in the Local and Social Economy In Felipe Saez (coord.). Impact Evaluation of the European Employment Strategy. European Commision.

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